Refund and Returns Policy

1. General Overview

At CharmBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order confirmation or receipt).

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing accessories, original packaging, or shows signs of use, we reserve the right to issue a partial refund.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require an additional payment if the replacement item is of higher value.

6. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect item, please notify us within 7 days of receipt. We will arrange a free return and either replace the item or provide a full refund, at your discretion.

7. User Responsibilities

Customers are responsible for:

• Providing accurate contact and shipping information.
• Ensuring the returned product is securely packaged to prevent damage during transit.
• Retaining proof of return shipment until the refund is processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: CharmBuy,